Feedback and Complaints

Your feedback is important as it helps us to know what we are doing well, and what we need to improve.

Members of the general public and any person connected with our organisation has the right to give us feedback, express their concerns, or lodge a complaint.

The following guidelines explain how you can do that. Choose from one of the following options to provide your feedback, concern or complaint.

• Tell one of our employees
• Visit us at our Head Office, 32 Burton Street, Cannington
• Call us on (08) 6253 4700
• Write to PO Box 616, Cannington WA 6987
• Email hello@pillar.org.au
• Click here to complete our online Feedback Form or click here to download our PDF Feedback Form.
  To fill in the form online, you must save the PDF file on a desktop device with an Adobe Acrobat Reader software or extension.
  We recommend the free Adobe Reader Chrome Extension, or the free Adobe PDF Reader.

Alternatively, you could go direct to the NDIS website.

Disability Royal Commission

The Final Report of the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability was tabled on 29 September 2023.

The 12-volume report devotes a volume to the voices of people with disability, and also includes an introductory volume with an Executive Summary and the Commissioners’ vision for an inclusive Australia.

The report contains 222 recommendations to promote a more inclusive society that supports the independence of people with disability and their right to live free from violence, abuse, neglect and exploitation.

The Royal Commission has also published A brief guide to the Final Report which explains how information is organised in the Final Report. This guide is suitable for people with disability, their families and carers, other members of the Australian community, disability advocates, service providers and people looking to quickly find the information they need.

At Pillar Support Coordination, we eagerly await the Australian Government’s response to all 222 recommendations by 31 March 2024 and the laws, systems and practices that will contribute to improved lives and outcomes for people with disability.

Advocacy / other organisations

If you have a matter that has not been resolved to your satisfaction, you may wish to contact one of the following organisations. We can help you to contact them if you wish.