Feedback and Complaints
Your feedback is important as it helps us to know what we are doing well, and what we need to improve.
Members of the general public and any person connected with our organisation has the right to give us feedback, express their concerns, or lodge a complaint.
The following guidelines explain how you can do that. Choose from one of the following options to provide your feedback, concern or complaint.
- Tell one of our employees
- Visit us at our Head Office, 32 Burton Street, Cannington
- Call us on (08) 6253 4700
- Write to PO Box 616, Cannington WA 6987
- Email firstname.lastname@example.org
- Click here to complete our online Feedback Form or click here to download our PDF Feedback Form.
To fill in the form online, you must save the PDF file on a desktop device with an Adobe Acrobat Reader software or extension.
We recommend the free Adobe Reader Chrome Extension, or the free Adobe PDF Reader.
Alternatively, you could go direct to the NDIS website.
Disability Royal Commission
The Disability Royal Commission wants to hear from all Australians about their experiences of violence, abuse, neglect and exploitation of people with disability.
The Royal Commission is now accepting public submissions. Submissions received at this time will form part of the commission’s records. This means that if you decide to make a submission at this time, the information you provide will be publicly available.
For more information about making a submission, you can visit the Royal Commission website.
If the matter has not been resolved to your satisfaction, you may wish to contact one of the following organisations. We can help you to contact them if you wish.
(08) 9445 9991
Mental Health Advocacy Service
(08) 6234 6300
Mental Health Law Centre
(08) 9328 8012
NDIA Internal Review
1800 800 110
1800 117 000
People with Disabilities (WA)
(08) 9420 7279
Health and Disability Services Complaints Office (HaDSCO)
(08) 6551 7600